Returns & Exchanges
7-days Goods Returns
You may return products sold by Catangi.com no more than 7 days of receipt of your order (based on the delivery record), and upon pre-approval of Catangi.com.
We're sorry, but we DO NOT ACCEPT returns of certain products, including:
- Any product that is returned more than 7 days after receipt.
- Any product that has been opened or used (taken out of its plastic wrap or box).
- Any product that is not in its original condition (stained/damaged label).
- Any discount, clearance or sales product that catangi.com has already stated non-returnable.
- Any free gift product and samples.
- In the event of dispute, catangi.com decision shall be final and conclusive.
Broken or spoiled items
If some or all of the bottles of product in a case are broken or spoiled when they are delivered you should notify us as soon as possible. All affected bottles will be either replaced or refunded.
All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products by simply follow our Return Procedures (see below)
We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you.
Only in case the product was sold out, we'll refund the value of product in the same form of payment originally used for purchase.
You can pack and send your return to us in just a few simple steps:
- Send the returning items by mail to: Catangi Ltd, 171-173 Lockhart Road, Kingswell Commercial Tower, Wanchai, Hong Kong.
- All return shipping fee must be prepaid. We cannot accept COD returns.
Please note that before providing a refund for any returned product we will first verify its condition. All non-returnable items will neither receive refund nor return to you.
We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.
Refund will be issued to the same account holder and in the same form of payment originally used for purchase.
Refund request is only available within 30 days from the payment transaction date. Refund by Credit Card or Cheque take about 3 to 4 weeks to process. (China Unionpay cards excluded)
Please note that cash refund is not available at present, for Direct Deposit order, refund will be issued by cheque accordingly.